INTRODUCTION

Welcome to Holink! Thank you for using the Holink platform.

Holink provides a link-in-bio platform service that enables Users to manage, combine, and share various links, content, and other information through a single page. In connection with the provision of such services, these Terms and Conditions of Use ("Terms of Use”) shall apply.

By creating a Holink Account and/or accessing or using the Holink Platform, the User declares that the User has read, understood, and agreed to be bound by these Terms of Use, including the Privacy Policy and the Refund Policy (where applicable), which form an integral and inseparable part of these Terms of Use.

Holink may amend or update these Terms of Use from time to time. Such amendments shall take effect as of the date they are determined or published through the Holink Platform. Users are encouraged to review these Terms of Use periodically.

By continuing to use the Services after any amendment becomes effective, the User shall be deemed to have agreed to the updated Terms of Use. If the User does not agree to such amendments, the User may discontinue use of the Services and or close the Holink Account.

DEFINITION

Unless otherwise specified, capitalized terms used in these Terms of Use shall have the following meanings:

A. “Holink Account” means an account created by a User to access and use the Holink Services.

B. “Holink Application” means the Holink application accessible via mobile devices.

C. “Personal Data” means any data relating to an identified or identifiable individual, as regulated under applicable laws and regulations.

D. “Holink” or “We” means PT Holink Solusi Digital.

E. “User Content” means all content, links, URLs, text, images, videos, products, or other materials displayed, uploaded, or linked by the User through the Holink Platform.

F. “Services” means all services, features, and facilities provided by Holink from time to time.

G. “User” or “You” means any individual or legal entity that accesses or uses the Holink Services.

H. “Third Party” means any party other than Holink and the User.

I. “Holink Platform” means the website, applications, and other electronic systems operated by Holink.

J. “Privacy Policy” means Holink’s policy governing the processing of Users’ Personal Data.

K. “Refund Policy” means Holink’s policy governing payments, cancellations, and refunds.

REGISTRATION AND CREATION OF A HOLINK ACCOUNT

A. To access and use certain features of the Services, the User is required to register and create a Holink Account through the Holink Platform.

B. During the registration process, users may be required to provide certain information, including Personal Data. Users agree to provide information that is true, clear, accurate, and complete.

C. By creating a Holink Account, the User represents and warrants that the User:

1. Is at least 18 (eighteen) years of age or otherwise has the legal capacity and authority to bind themselves or the party they represent;
2. Acts for and on their own behalf, unless lawfully representing a business entity or another party;
3. Provides information that is true, accurate, complete, and kept up to date in the event of any changes;
4. Is fully responsible for maintaining the security of the Holink Account and shall not share, transfer, or grant access to the Holink Account to any other party; and
5. Does not use bots, scraping, or any other automated methods without the prior written consent of Holink.

D. In the event that the User acts for and on behalf of a business entity or another party, the User represents and warrants that they have the lawful authority to bind such business entity or party, and any legal consequences arising therefrom shall be the responsibility of the represented party.

1. Holink reserves the right to verify the information provided by the User and to refuse registration, suspend, or terminate a Holink Account if the information provided is false, misleading, or incomplete.
2. Users shall be fully responsible for the truthfulness, accuracy, and completeness of all information provided to Holink, including but not limited to information relating to age, identity, and legal authority. In the event that a User provides any information that is untrue, inaccurate, or misleading, including with respect to age or legal capacity, the User shall be solely responsible for all legal consequences arising therefrom and hereby releases and holds Holink harmless from and against any and all claims, demands, losses, or liabilities arising in connection with such information.

ACCOUNT SECURITY AND USER RESPONSIBILITIES

A. The User is fully responsible for all activities conducted through the Holink Account, as well as for maintaining the security and confidentiality of the Account credentials.

B. All activities carried out through a Holink Account shall be deemed lawful actions of the owner of such Account.

C. In the event that the User’s Account is hacked or otherwise compromised, the User shall promptly notify Holink.

D. Holink shall not be liable for any losses arising from the User’s negligence in maintaining the security of the Account.

USE OF HOLINK SERVICES

A. Users are prohibited from:

1. Transferring, selling, or assigning their Holink Account to any other party
2. Using bots, scraping tools, or automated methods without Holink’s prior consent;
3. Using the services for unlawful purposes.

B. Users agree to use the Services:

1. In good faith;
2. Reasonably; and
3. In compliance with these Terms of Use and applicable laws.

C. All instructions, consent clicks, settings, changes, or other actions performed by users through the Holink Platform shall be deemed valid and legally binding expressions of intent.

LIMITATIONS AND PROHIBITED USES

Users are prohibited from using the Holink Services to:

A. Engage in any acts that violate applicable laws or regulations in the Republic of Indonesia;

B. Infringe the rights of Holink or any Third Party, including intellectual property rights;

C. Distribute misleading content, fraud, phishing, or malware;

D. Upload or display content containing pornography, hate speech, discrimination, or violence;

E. Damage the reputation of Holink;

F. Impersonate any individual, brand, or other entity.

USER CONTENT

A. Usernames are prohibited from containing any of the following:

1. Infringing trademarks, copyrights, or other intellectual property rights of any third party;
2. Impersonating individuals, public figures, brands, or other entities;
3. Containing pornographic, hateful, discriminatory, or otherwise offensive elements; and/or
4. Being used for the purpose of username squatting.

B. Holink reserves the right to modify, disable, or reclaim any username that violates this provision, including usernames associated with Holink Accounts that have been inactive for a certain period of time.

C. The User shall be fully responsible for any User Content displayed on or linked through the Holink Platform.

D. Users represent and warrant that the User Content:

1. Is owned by the User or used with valid authorization;
2. Does not violate any applicable law or Third Party rights;
3. Does not infringe any privacy rights, publicity rights, intellectual property rights, or other rights of any party;
4. Is accurate, truthful, non-misleading, non-fraudulent, lawful, and does not harm Holink’s reputation; and
5. Is technically secure and free from viruses, malware, harmful scripts, or any code that may disrupt, damage, or burden the Holink Platform or third-party systems.
6. The User hereby understands and agrees that any action taken by Holink to monitor, remove, take down, restrict, or disable access to User Content shall be taken at Holink’s sole discretion for the purpose of ensuring compliance with these Terms of Use, applicable laws, and the security and integrity of the Holink Platform.
7. The User agrees that Holink shall not be liable for any losses of any kind, whether direct or indirect, including but not limited to decreased traffic, loss of audience, reduced engagement, loss of business opportunities, or loss of potential revenue or monetization, arising from the removal, restriction, or deactivation of User Content.
8. The User hereby expressly releases and discharges Holink from any and all claims, demands, or legal actions, whether civil or otherwise, arising in connection with any action taken by Holink as referred to in this provision, provided that such action is carried out in accordance with these Terms of Use and applicable laws.

USER RESPONSIBILITY FOR VISITORS AND THIRD PARTIES

A. The User acknowledges and agrees that Holink merely provides the Holink Platform for displaying and managing links, content, and information as designated by the User.

B. Any legal relationship, interaction, communication, transaction, or other engagement arising between the User and any visitor, audience, customer, or other party accessing the User Content through the Holink Platform shall be the sole responsibility of the User.

C. Holink shall not be deemed a party, agent, intermediary, seller, distributor, or representative of the User in connection with any transaction, offer, delivery of goods or services, receipt of payment, or communication conducted by the User with any other party.

D. The User shall be fully responsible for legal compliance, the accuracy of information, the fulfillment of obligations, and the resolution of any disputes arising in connection with the User Content and the User’s relationship with such visitors or third parties.

E. The User hereby releases and holds Holink harmless from any claims, demands, or liabilities arising in connection with the relationship between the User and any other party as referred to in this clause.

THIRD PARTY SERVICES AND LINKS

A. The Holink Platform may collaborate with, integrate with, connect to, display, or redirect Users and/or other parties to services, websites, applications, platforms, or tools owned and/or operated by third parties, including but not limited to payment service providers, social media platforms, analytics tools, and other third-party services (“Third Party Services”), whether selected, linked, or attached by Users.

B. The Users acknowledge and agree that Holink functions solely as a display and redirection platform for links, content, and information attached or provided by Users, and that Holink does not operate, manage, or provide the relevant Third Party Services.

C. Holink does not control, monitor, verify, review, or endorse any Third Party Services, including but not limited to their content, accuracy, legality, availability, security standards, data handling practices, or performance.

D. Any access to, use of, interaction with, or reliance upon Third Party Services or third party links is conducted entirely at the User’s and/or the accessing party’s own risk. Any legal relationship, transaction, or interaction between the User and a third party shall be solely between the User and such third party.

E. Holink shall not be responsible or liable for any loss, claim, cost, or liability of any kind, whether direct or indirect, arising from or in connection with the access to or use of Third Party Services or third party links, including but not limited to fraud, misleading information, malware, viruses, security breaches, data loss, service interruption, system failure, legal violations, or other damages suffered by Users or third parties.

F. This provision shall apply regardless of whether the Third Party Services are accessed directly through links displayed on the Holink Platform or through any other redirection mechanism facilitated by the Holink Platform.

LICENSE TO USER CONTENT

A. By uploading, displaying, or linking User Content through the Holink Platform, Users grant Holink a non-exclusive, royalty-free, worldwide license, for as long as such User Content remains available on the Platform, to use, display, reproduce, distribute, and promote the User Content solely for the operation of the Services, feature development, marketing, and promotion of the Holink Platform, without transferring ownership of the User Content.

B. The license granted under the letter (a) above shall terminate upon the removal of the User Content from the Holink Platform, unless otherwise required by applicable law.

SERVICE PACKAGES

A. Holink offers several service packages (pricing plans) that may be selected by Users, consisting of:

1. Free Plan, a no-fee plan providing limited features as determined by Holink from time to time;
2. Pro Plan, a paid plan offering more extensive features than the Free Plan; and
3. Premium Plan, a paid plan offering the most comprehensive features in accordance with Holink’s provisions

B. By subscribing to a paid plan, the User agrees that:

1. The subscription may be automatically renewed;
2. Billing shall be made on a recurring basis, and any fees that have been paid are non-refundable, except as otherwise provided under the Refund Policy; and
3. Access to the Services shall remain available until the end of the applicable subscription period

C. Details of features, usage limits, benefits, and other terms applicable to each service package shall be provided separately on the Holink Platform and may change from time to time.

D. Holink reserves the right to add, modify, reduce, or discontinue any service package, including its features and benefits, with notice provided through the Holink Platform

FREE TRIAL

A. For the Pro Plan and Premium Plan, Holink may offer a free trial period of 14 (fourteen) days commencing from the activation date of the selected plan.

B. During the free trial period, users may access features in accordance with the selected plan, subject to certain limitations determined by Holink.

C. Upon expiration of the free trial period, access to paid features shall:

1. Automatically end; or
2. Continue as a paid subscription, depending on the User’s selection and actions on the Holink Platform.

D. Holink reserves the right to limit the availability of free trials, including the number of trials, duration, or User eligibility.

FEES AND PAYMENT METHODS

A. The Pro Plan and Premium Plan are subject to subscription fees payable on a monthly or annual basis, as selected by the User.

B. All subscription fees shall be clearly displayed prior to payment and shall exclude taxes unless stated otherwise.

C. Holink may provide payment methods through Holink’s internal payment system and/or Third Party payment service providers, including payment gateways, banks, or digital payment platforms.

D. By using Third Party payment services, Users acknowledge that payment processing is subject to the terms and conditions of such Third Parties, and Holink shall not be responsible for any failure, disruption, or error arising from Third Party payment systems.

CHANGES TO FEES AND PACKAGES

A. Holink reserves the right to modify fee structures, package pricing, or payment methods from time to time.

B. Such changes shall be notified to Users through the Holink Platform and shall take effect in accordance with the notice provided.

PERSONAL DATA

The processing of Users’ Personal Data shall be carried out in accordance with the Privacy Policy and applicable laws. The Privacy Policy forms an integral part of these Terms of Use.

DATA LOSS AND RECOVERY

A. Holink implements reasonable and proportionate technical and organizational measures to safeguard the security, integrity, and availability of data processed through the Holink Platform.

B. Users acknowledge and agree that no electronic system, network, or information technology is completely free from the risk of failure, disruption, or data loss.

C. In the event of data loss directly caused by a system failure or operational error within Holink’s systems, Holink shall make commercially reasonable efforts to recover such data, to the extent that recovery is technically and operationally feasible.

D. Users remain solely responsible for maintaining, safeguarding, and retaining backup copies of User Content and any other data deemed important by the Users.

E. To the extent permitted by applicable law, Holink shall not be liable for any indirect losses, business losses, consequential data loss, loss of business opportunities, or loss of profits arising from data loss, failure of data recovery, or other technical disruptions.

SUSPENSION AND TERMINATION OF SERVICES

Holink reserves the right to suspend or terminate part or all of the Services, including a User’s Account, if:

A. Violation of these Terms of Use occurs;

B. Required by law; or

C. Necessary to maintain system security and stability.

INCIDENT HANDLING AND SERVICE SUPPORT

A. Holink may provide technical support and incident handling for the Services on a best-efforts basis, in accordance with Holink’s internal policies, operational procedures, and the availability of resources from time to time.

B. For operational transparency purposes, Holink may establish internal service handling standards in the form of a Service Level Agreement or service level guidelines (“SLA”), which serve as internal operational references for handling support requests and system issues.

C. Users acknowledge and agree that the SLA referred to in letter b constitutes operational targets and a best-efforts commitment only, and does not constitute a guarantee of uninterrupted, error-free, or continuous availability of the Services.

D. Any response times, handling priorities, or resolution targets communicated or applied by Holink, whether through the SLA or other communications, are indicative in nature, subject to change at any time, and do not create any legally binding obligations on Holink.

E. Holink reserves the right to determine, modify, or refine issue classifications, priority levels, and support handling mechanisms based on Holink’s internal technical and operational considerations, without prior consent from Users.

F. The SLA and issue handling provisions set forth in this Article do not grant Users any right to financial compensation, refunds, penalties, or damages of any kind, unless expressly stated otherwise in the Terms and Conditions or the Refund Policy.

G. Users hereby acknowledge and agree that service disruptions may occur due to various factors, including but not limited to system maintenance, technical issues, third-party failures, or circumstances beyond Holink’s reasonable control.

LIMITATION OF LIABILITY

A. The Services are provided on an “as is” basis.

B. Holink does not warrant that the Services will always:

1. Be available without interruption;
2. Be error-free; or
3. Meet all User expectations.

C. To the maximum extent permitted by law, Holink shall not be liable for indirect losses, loss of data, or loss of profits arising from the use of the Services.

INDEMNIFICATION

Users agree to indemnify and hold Holink harmless from any Third Party claims, demands, or lawsuits arising out of:

A. User Content;

B. Violations of these Terms of Use; or

C. Violations of applicable laws by the User.

FORCE MAJEURE

Holink shall not be liable and shall not be deemed negligent or in default for any delay, disruption, or failure to provide part or all of the Services caused by force majeure events. Force majeure events as referred to herein include, but are not limited to:

A. Natural disasters, including earthquakes, floods, fires, volcanic eruptions, and disease outbreaks or pandemics;

B. War, riots, civil unrest, terrorism, or other security disturbances;

C. Government policies, regulations, or actions that directly affect the provision of the Services;

D. Disruptions, failures, or maintenance of information technology systems, internet networks, data centers, servers, or third-party systems beyond Holink’s control;

E. Power outages, telecommunication network disruptions, or failures of public infrastructure; and/or

F. Other events beyond Holink’s reasonable control and capability.

During the occurrence of a force majeure event, Holink’s affected obligations shall be suspended for the duration of such force majeure event, and Holink shall be entitled to make adjustments to, restrict, or temporarily suspend the Services without any obligation to provide compensation or damages to the User.If the force majeure event continues for an extended period, Holink shall be entitled to take any measures it deems necessary, including the termination of the Services or the User’s Account, with notice through the Holink Platform to the extent practicable.

GOVERNING LAW AND DISPUTE RESOLUTION

These Terms of Use shall be governed by and construed in accordance with the laws of the Republic of Indonesia. Any dispute shall first be resolved amicably, and failing such resolution, shall be submitted to the competent District Court.

MISCELLANEOUS

These Terms of Use, together with the Privacy Policy and the Refund Policy, constitute the entire agreement between Holink and the User and supersede all prior agreements, communications, or understandings, whether oral or written, relating to the use of the Services.All intellectual property rights vested in and/or relating to the Holink Platform, including but not limited to the system, software, source code, object code, system architecture, algorithms, databases, designs, user interface/user experience (UI/UX), features, functions, trademarks, logos, trade names, domains, documentation, and other materials provided by Holink, are the exclusive property of Holink and/or its licensors, and are protected under applicable laws and regulations.Except as expressly permitted under these Terms of Use, nothing herein shall be construed as granting any license, assignment of rights, or right of use of Holink’s Intellectual Property to the User. The User is prohibited, whether directly or indirectly, from:

A. Copying, modifying, translating, distributing, selling, leasing, sublicensing, or otherwise exploiting the Holink Platform or any part thereof;

B. Conducting reverse engineering, decompilation, disassembly, or any other attempt to obtain the source code, structure, or operational methods of the Holink Platform system;

C. Using Holink’s trademarks, logos, trade names, or identity for any commercial purpose without Holink’s prior written consent;

D. Creating, developing, or operating any service, product, or platform that substantially imitates, copies, or derives benefit from the core features, concepts, or functions of the Holink Platform.

Any violation of these Intellectual Property provisions may result in the suspension or termination of the User’s Account, without prejudice to Holink’s right to claim damages, file claims, and/or pursue other legal remedies in accordance with applicable laws and regulations. Provisions of these Terms of Use which by their nature are intended to survive the termination or expiration of the use of the Services, including but not limited to provisions on Intellectual Property, Limitation of Liability, Indemnification, Governing Law, and Dispute Resolution, shall remain valid and binding upon the User.

CONTACT AND NOTIFICATION

A. Any notice, announcement, or communication from Holink to the User shall be delivered through one or more of the following means:

1. Announcements displayed on the Holink Platform;
2. Electronic mail (e-mail) sent to the User’s registered e-mail address;
3. Short message service (SMS); and/or
4. Push notifications through the Holink Application, where applicable and available.

B. Users acknowledge and agree that any notice delivered through the above means shall be deemed validly received by the User.

C. Any notice, inquiry, complaint, or communication from the User to Holink shall be deemed valid and effective only when received by Holink through:

1. Holink’s official e-mail address, namely cs@holink.com; and/or
2. Written correspondence sent to Holink’s registered office at PT Holink Digital Indonesia, Rukan Ebony Batavia Seaview Blok B Nomor 26-27, North Jakarta, Indonesia.

D. The date on which such notice is received by Holink shall be deemed the effective date of the notice.