Refund Policy

This Refund Policy explains the conditions, rules, and procedures related to refund requests when users use the subscription services provided by PT Holink Solusi Digital (“Holink”).

By purchasing a subscription plan or using Holink services, users are deemed to have read, understood, and agreed to this Refund Policy.

This Refund Policy constitutes an integral and inseparable part of the Holink Terms of Use (“Terms of Use”).

Refund Request Conditions

Users may submit a refund request within 14 calendar days from the date of payment.

Refund requests must be submitted through the official channels provided by Holink.

Holink may verify payment information and account information before processing a refund.

Refund requests submitted after 14 days from the payment date will not be processed.

Subscription Cancellation

Users may cancel their subscription at any time through their Holink account.

If a user cancels the subscription within 14 days after payment, the user may apply for a refund in accordance with this Refund Policy.

If a user cancels the subscription after more than 14 days, the payment made will not be refunded, but the subscription will remain valid until the end of the current subscription period.

If the user only cancels the subscription but does not submit a refund request within 14 days from the payment date, the subscription will remain active and the user may continue to use the service until the end of the current subscription period.

If a refund request is approved, the user will no longer be able to use paid features, and the account will revert to a standard free account status on the Holink platform (default personal page).

Automatic Renewal

Certain Holink subscription plans may automatically renew depending on the type of plan selected by the user.

If the user does not wish to continue using the service, the user should manage or cancel the subscription before the renewal date.

If a payment occurs due to automatic renewal, the user may still apply for a refund within 14 days from the renewal payment date in accordance with this Refund Policy.

Free Trial

If Holink offers a free trial, users may use the relevant services free of charge during the trial period, and no fees will be charged before the trial period ends.

After the free trial period ends, if the user does not cancel the subscription before the end of the trial period, the corresponding paid subscription will automatically begin and the applicable subscription fee will be charged.

For the first subscription payment made after the free trial ends, users may still apply for a refund according to the 14 (fourteen) day refund period stated in this Refund Policy.

If the user's refund request is approved, the corresponding paid subscription will be terminated, and the user account will revert to a standard user account status and will no longer be able to use the relevant paid features.

Refunds in Case of System Errors

If a user believes that a payment issue is directly caused by Holink’s system or error, the user may submit a refund request to Holink. After conducting a reasonable internal assessment, Holink may consider issuing a refund under specific circumstances, including but not limited to:

i. Verified duplicate charges by Holink; ii. Significant and ongoing technical failures confirmed through Holink’s technical evaluation, which cause the user to be unable to normally use or significantly access the service for a certain period of time; or iii. Verified unauthorized transactions or fraudulent activities.

Holink will review and process the relevant refund requests based on reasonable internal evaluation results.

All refund requests must undergo Holink’s internal verification process. Holink will make a decision based on the specific circumstances and will notify the user of the result within a reasonable timeframe.

How to Request a Refund

To request a refund, users may submit a refund request to Holink through the following methods:

• Fill in the refund request form: https://forms.gle/gnyBAjqVc92fiRLr8

• Or send an email to: cs@holink.com

When submitting a refund request, users must provide the following information:

• Holink registered account email • Valid proof of payment • Necessary explanation related to the refund request

If the information submitted by the user is incomplete or requires further verification, the Holink customer service team will contact the user to provide additional information or assist the user in completing the refund request process.

Holink will review the refund request after receiving complete information and will process it in accordance with this Refund Policy.

Refund Processing

Approved refunds will be returned using the original payment method used by the user.

Refund processing usually takes 5 to 20 business days, depending on the processing time of the bank or third-party payment service provider.

Holink is not responsible for delays caused by bank systems or third-party payment service providers.

The refund amount will not exceed the amount actually paid by the user during the relevant subscription period.

Policy Updates

Holink may update this Refund Policy from time to time. Any changes will be published on the Holink platform and will take effect from the date specified in the updated policy.

Continued use of Holink services after the policy update indicates the user’s agreement to the updated Refund Policy.